Support Options

We offer three levels of customer support. These are:

Online Support

• Online ticket-based support
• Access to online knowledge base and video library
• Included with all NEON packages

Live-Chat Support

• Includes Online Support
• Chat with support staff online between the hours of 9-5, Monday-Friday, coast to coast
• Web-based or on-location training is required to use this option
• $50/month per 2 staff users
• 3-month minimum required

Phone Support

• Includes Online Support
• Includes Live Chat Support
• Speak with support staff online between the hours of 9-5, Monday-Friday, coast to coast
• Web-based or on-location training is required to use this option
• $95/month per 2 staff users
• 3-month minimum required